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Monthly Archives: February 2019

CX Tales - Customer Experience Survey

Hello World from Customer Experience Tales (CX Tales)

Whenever I talk to someone about what customer experience is, I see that most people still have a misconception of it indicating a world-class customer service or the (reactive) customer support as it's called in the technology companies. However, those who have been in the industry for longer than a couple of years know how wrong that perception is.