DOs:

• Listen to your customers. 🎧 They’re your greatest source of insight and information. Their feedback is invaluable in improving your product and service.✨
• Set clear expectations. 📈 Define success metrics and goals with your customers to ensure mutual understanding and shared vision. 🤝
• Invest in your team. 🌟 Upskilling your team members allows them to provide top-notch support and empowers them to make a real difference. 🚀

DON’Ts:

• Ignore unhappy customers. 😓 Address their concerns, learn from their experiences, and provide solutions. Show them you care! 💗
• Over-promise and under-deliver. ⛔ Keep promises realistic and attainable to build trust with your customers. 🔒
• Neglect proactive communication. 📢 Reach out to your customers, share updates, and be transparent about any issues. Keep the conversation flowing! 💬

Getting your basics right can go a long way in helping you retain & grow the accounts.

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Originally Published on gln.me: https://gln.me/customer-experience-tips-p1/​

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