• Listen to your customers. ๐ŸŽง Theyโ€™re your greatest source of insight and information. Their feedback is invaluable in improving your product and service.โœจ
  • Set clear expectations. ๐Ÿ“ˆ Define success metrics and goals with your customers to ensure mutual understanding and shared vision. ๐Ÿค
  • Invest in your team. ๐ŸŒŸ Upskilling your team members allows them to provide top-notch support and empowers them to make a real difference. ๐Ÿš€


  • Ignore unhappy customers. ๐Ÿ˜“ Address their concerns, learn from their experiences, and provide solutions. Show them you care! ๐Ÿ’—
  • Over-promise and under-deliver. โ›” Keep promises realistic and attainable to build trust with your customers. ๐Ÿ”’
  • Neglect proactive communication. ๐Ÿ“ข Reach out to your customers, share updates, and be transparent about any issues. Keep the conversation flowing! ๐Ÿ’ฌ

Getting your basics right can go a long way in helping you retain & grow the accounts.


Originally Published onโ€‹


CX Tales from LN

Hi, I'm Lakshmi Narayanan, but you can call me LN! I'm a customer success leader with an experience across multiple domains, ensuring organizations deliver exceptional customer experiences. I have nearly a decade of professional experience and a track record in customer success, sales, pre-sales, solutioning, support, and software development, working with various market segments and industries. Check out my newsletter and sign up for customer experience tips and insights!

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