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CX Tales from LN

Tips for Delivering a Great Customer Experience - Part 1

Published 11 months ago • 1 min read

DOs:

  • Listen to your customers. 🎧 They’re your greatest source of insight and information. Their feedback is invaluable in improving your product and service.✨
  • Set clear expectations. 📈 Define success metrics and goals with your customers to ensure mutual understanding and shared vision. 🤝
  • Invest in your team. 🌟 Upskilling your team members allows them to provide top-notch support and empowers them to make a real difference. 🚀

DON’Ts:

  • Ignore unhappy customers. 😓 Address their concerns, learn from their experiences, and provide solutions. Show them you care! 💗
  • Over-promise and under-deliver. ⛔ Keep promises realistic and attainable to build trust with your customers. 🔒
  • Neglect proactive communication. 📢 Reach out to your customers, share updates, and be transparent about any issues. Keep the conversation flowing! 💬

Getting your basics right can go a long way in helping you retain & grow the accounts.

Originally Published on gln.me: https://gln.me/customer-experience-tips-p1/

CX Tales from LN

Lakshmi Narayanan (a.k.a. LN).

Hi, I'm Lakshmi Narayanan, but you can call me LN! I'm a customer success leader with an experience across multiple domains, ensuring organizations deliver exceptional customer experiences. I have nearly a decade of professional experience and a track record in customer success, sales, pre-sales, solutioning, support, and software development, working with various market segments and industries. Check out my newsletter and sign up for customer experience tips and insights!

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