Hi, I'm Lakshmi Narayanan, but you can call me LN! I'm a customer success leader with an experience across multiple domains, ensuring organizations deliver exceptional customer experiences. I have nearly a decade of professional experience and a track record in customer success, sales, pre-sales, solutioning, support, and software development, working with various market segments and industries. Check out my newsletter and sign up for customer experience tips and insights!
Tips for Delivering a Great Customer Experience - Part 1
DOs:
- Listen to your customers. 🎧 They’re your greatest source of insight and information. Their feedback is invaluable in improving your product and service.✨
- Set clear expectations. 📈 Define success metrics and goals with your customers to ensure mutual understanding and shared vision. 🤝
- Invest in your team. 🌟 Upskilling your team members allows them to provide top-notch support and empowers them to make a real difference. 🚀
DON’Ts:
- Ignore unhappy customers. 😓 Address their concerns, learn from their experiences, and provide solutions. Show them you care! 💗
- Over-promise and under-deliver. ⛔ Keep promises realistic and attainable to build trust with your customers. 🔒
- Neglect proactive communication. 📢 Reach out to your customers, share updates, and be transparent about any issues. Keep the conversation flowing! 💬
Getting your basics right can go a long way in helping you retain & grow the accounts.
Originally Published on gln.me: https://gln.me/customer-experience-tips-p1/
CX Tales from LN
Lakshmi Narayanan (a.k.a. LN).
Hi, I'm Lakshmi Narayanan, but you can call me LN! I'm a customer success leader with an experience across multiple domains, ensuring organizations deliver exceptional customer experiences. I have nearly a decade of professional experience and a track record in customer success, sales, pre-sales, solutioning, support, and software development, working with various market segments and industries. Check out my newsletter and sign up for customer experience tips and insights!
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