Let’s talk discovery - Given the macroeconomic conditions and whatnot, companies are scrutinizing their SaaS spending even more. It’s even more vital to sell the right solution to the right customer at the right time. Enter discovery - The process is to help us focus our efforts on
DOs: * Listen to your customers. 🎧 They’re your greatest source of insight and information. Their feedback is invaluable in improving your product and service.✨ * Set clear expectations. 📈 Define success metrics and goals with your customers to ensure mutual understanding and shared vision. 🤝 * Invest in your team. 🌟 Upskilling your team members
Discovery questions are your secret weapon to delivering better customer outcomes! First, the why🌟 Discovery questions are crucial in the Customer Success journey. They help uncover your customers’ goals, pain points, and expectations. Use them to tailor your approach for amazing results. How do you master discovery questions? 🤔 Be curious
Kick things off right Set up a formal kickoff call and define success criteria from the get-go. Then, schedule follow-up calls to establish pain points, business criticality, and baseline metrics. Create an onboarding plan with crystal-clear milestones and sponsor sign-off. Then, go all in on hitting those milestones and celebrate