Kick things off right Set up a formal kickoff call and define success criteria from the get-go. Then, schedule follow-up calls to establish pain points, business criticality, and baseline metrics. Create an onboarding plan with crystal-clear milestones and sponsor sign-off. Then, go all in on hitting those milestones and celebrate progress. Get SMART about metrics! To create an effective business strategy, your objectives must be specific, measurable, achievable, relevant, and time-bound. But...
over 1 year ago • 1 min read
DOs: Listen to your customers. 🎧 They’re your greatest source of insight and information. Their feedback is invaluable in improving your product and service.✨ Set clear expectations. 📈 Define success metrics and goals with your customers to ensure mutual understanding and shared vision. 🤝 Invest in your team. 🌟 Upskilling your team members allows them to provide top-notch support and empowers them to make a real difference. 🚀 DON’Ts: Ignore unhappy customers. 😓 Address their concerns, learn...
over 1 year ago • 1 min read
Let’s talk discovery - Given the macroeconomic conditions and whatnot, companies are scrutinizing their SaaS spending even more. It’s even more vital to sell the right solution to the right customer at the right time. Enter discovery - The process is to help us focus our efforts on the customers where there is a real need and opportunity to demonstrate business value & ROI for the customers, fueling our growth. It also brings predictability to our pipelines. The discovery process helps...
over 1 year ago • 1 min read